Platform9 min read
The Art of Client Communication
Set boundaries, build trust, and streamline your workflow with professional in-app messaging.
By Gymcierge Team•Updated 2025-12-10
Being a great coach is 50% programming and 50% communication. Gymcierge's in-app messaging keeps your business professional and organized.
The Problem with WhatsApp
Using personal chat apps blurs boundaries. Clients expect instant replies, and your work life bleeds into your personal time. In-app messaging sets a professional expectation.
Setting Boundaries
- •State your "office hours" clearly during onboarding
- •Turn off notifications on weekends if you're off
- •Use scheduled sends to avoid replying at 11 PM
Effective Coaching Cues
When giving feedback on form videos sent via chat:
- •Be concise: One or two cues max
- •Use timestamps: "At 0:12, look at your knee valgus"
- •Encourage effort: "Great grind on that last rep"
💡
Pin important messages or documents in the chat so clients don't lose them.
Frequently Asked Questions
How fast should I reply?
Within 24 hours is the industry standard. Instant replies train clients to expect instant access.
Related Exercises
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